1. The parts we supply should have a professional and qualified mechanic install them
2. All parts we ship are shipped via the lowest cost route. We use UPS and mail and parcel services. Parts are sent using a trackable courier service. If you wish to arrange your own shipping, please let us know. We deliver all across the world. Shipping charges are calculated at the point of order and is dependant on the volumetric weight or actual weight (whichever is the highest) of the product purchased and the destination. Deliveries will usually be made on Mondays to Fridays (unless a Saturday pre-noon delivery has been requested) between 9am and 5pm. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, the courier will leave a card at the delivery address confirming that they have attempted delivery. This card contains a contact number so you can speak directly to the couriers and agree a mutually convenient delivery time or alternatively, you can arrange to collect the order directly from their depot. Couriers delivering will require a signature before goods are handed over. If couriers have attempted delivery on more than one occasion and retained the goods for collection they will eventually return undelivered goods to the sender. Outward and return costs will be charged to purchaser if insufficient address details were given or purchaser was not available to receive goods or refused delivery. 
3. We reserve the right to change our prices without notice (due to our supplier’s price increases and other factors). Ordered parts need to be pre-paid by either credit card or money order or wire transfer or cheque. We will quote a total price including tax and shipping prior to a firm order being accepted. Credit card purchases will require you to authorize this form of payment. Special orders can be made over the phone or a credit card order form will be sent to you for completion and then faxed to us. An address security check may be carried out for which a cost of £3 will be charged to you. During delivery, if package is refused by recipient they will be liable for any import taxes/return costs. If a deposit is made for an ordered part we reserve the right to retain that deposit in the event of the order being cancelled.
4. Returning parts. We hope you will be highly satisfied with any product purchased from us but if you wish to return an item to us, you need a return confirmation from us prior to sending anything back, so make sure you call first. Parts have to be returned within 30 days with a copy of the invoice. Customer pays for shipping even if parts are collected by shippers courier. This does not affect your statutory rights. It is the customer’s responsibility to ensure goods being returned arrive back to us in a good condition. We will charge for any damaged sustained in transit or whilst in your possession. When returning items from outside the EEC please ensure an invoice is included from you with an explanation for the return and a statement that the goods originated from us. If this is not enclosed Customs will insist on payment of duty before goods are released to us. In this instance we reserve the right to accept delivery and they will be returned to you at your expense. Please include your name and address with any goods returned.
5. Please make sure you order what you really need/want.
6. Damage in transit has to be notified immediately in accordance with shipping company terms and conditions of carriage. Couriers have strict time limits on reporting of missing/damaged items. If reporting is outside of these times they will normally reject any claim for compensation.
7. Complaints need to be faxed/emailed to us within 24 hours of receiving the item/items. We will either replace or repair defective items. We can not be held liable for anything except the replacement or repair of warranted items. Any parts received damaged or shipments of parts where something is missing have to be reported directly on receipt.
8. Customer is responsible for all duties/taxes applicable in their own country.

General Conditions of Sale
1. These conditions of sale form the entirety of the contract between us (hereinafter called the Company) and the Purchaser. No other condition may be varied, waived, altered or inserted without the consent in writing of the Company.
2. It is an implied term in all quotations and all order acknowledgements, that all necessary specifications, instructions and information shall have been supplied by the Purchaser. Delivery dates and prices may be adjusted by the Company to allow for any delay in the supply of specifications, instructions or information required from the Purchaser. If incorrect or insufficient information is given with any order, the company will not be liable for a refund or replacement. The company will be as helpful as possible in helping the purchaser at their expense.
3. The Purchaser will ensure that the goods as ordered are fit for the purpose required. The goods are supplied without any guarantee or warranty save that they are in accordance with the specification or description shown as may be applicable.
4. The Company shall not be liable for any delay arising from circumstances beyond its control or which make it impractical for it to complete the order in time or at all. In particular, we shall not be liable for the consequences of war, civil disturbance, and acts of government, acts of God, industrial disputes or shortages of supplies or labour.
5. The Company shall not be liable for any consequential or indirect losses whatsoever.
6. Unless otherwise stated in the order acknowledgement, the price charged shall be the price ruling at the date of dispatch for each item supplied, and if the goods, or any other part of the goods are purchased by the Company at a price higher than the price ruling at the date of order acknowledgement, the Company may adjust the price accordingly. Prices quoted in a different currency may be increased by the Company to compensate for exchange losses to the Company. Unless otherwise stated prices are quoted ex works.
7. Except where a credit account has been opened for the Purchaser by the Company, payment shall be made in advance against a pro-forma invoice. Where payment is made by credit card and payment is not honoured the Purchaser will be liable for the balance and any costs invoked. The company reserves the right to refuse a purchase, with a credit card, if certain security criteria are not met. If the company suspects a problem we will request payment by alternative means, other than credit cards. We have credit limits on credit card purchases and will ask for an alternative form of payment. On special orders and large orders a 50% non-returnable deposit is levied. Fraudulent use of a credit card will be reported to the authorities that could result in prosecution.
8. Payment of the invoice for approved credit sales must be made in full within 28 days of the date shown on the invoice.
9. If payment is not made within the time stipulated then interest will be payable upon monies due and unpaid at the rate of 2% monthly (days being calculated at 1/28th of the monthly rate).
10. The property in goods shall not pass to the Purchaser unless and until the Company has received full payment and the Purchaser shall ensure that all goods which remain the property of the Company shall be kept separate from the property of the Purchaser and of any other person and shall be identified as the property of the Company, and shall, if at any time the Purchaser is in breach of any of the terms of the sale agreement, be returned to the Company on demand, at the expense of the Purchaser. The goods shall so long as they are the property of the Company, be insured by the Purchaser, as trustee for the Company, for the full value of the goods.
11. The Company may deliver part orders and shall be paid the full price of the parts delivered. If this causes any additional costs then the agreement of the purchaser will be required.
12. The goods shall be shipped at the cost of the Purchaser. The Purchaser shall within 24 hours days after delivery inform the Company of any missing or defective goods. Packing and insurance will be undertaken by the Company at the cost of the Purchaser.
13. Goods sent by the Purchaser to the Company shall remain at the risk of the Purchaser, even though in the possession of the Company as long as they are the property of the Purchaser.
14. Payment shall be due when the Company is able and willing to deliver the goods, notwithstanding that the Purchaser may refuse or defer delivery and such goods shall, so long as they are held by or on behalf of the Company be stored at the risk and cost of the Purchaser. The Company may at its discretion, 14 days after giving notice to the Purchaser of the intention to do so, dispose of the whole or any part of the goods and set off the proceeds of disposal, if any, against any liability of the Purchaser to the Company.
15. The purchaser is liable for any customs duty or taxes where applicable
16. Contracts may not be cancelled by the Purchaser without the written consent of the Company. The Purchaser will be liable for all costs incurred by the Company in connection with the cancelled contract.
17. If a deposit is made for an ordered part the company reserve the right to retain that deposit in the event of the order being cancelled. Parts will be dispatched to the customer when full payment has been received
18. Goods returned to the company without prior agreement can be refused by the company and the subsequent disposal decided by the purchaser and/or courier company. A refund  for goods returned without the company’s consent is only available at the discretion of the company.
19. Goods returned to the company with their agreement are liable to a re-stocking charge of 20% if parts are in new/unmounted condition. This charge will increase if damage/marks are evident and require repair.
20. Prices are displayed in GB£, Euro or US$. Payment is taken in GB£ and the international exchange rate is applied at the time of transaction. We are not responsible either for the varying rate of exchange applied by the customers bank or credit card supplier, the credit card supplier commission  or any bank fees levied on the customers payment. Local sales tax is the customer’s responsibility.
21. Cancellation of order is only by agreement with the Company. There will be a cancellation charge of up to 20% of order cost to cover administration and other costs Incurred.
22. All parts displayed in pictures do not necessarily show an accurate representation of the finish of parts supplied. Frames are supplied in a raw metal finish and all glass fibre parts come in an unpainted finish
23. If there is any dispute about these conditions the laws appertaining to the United Kingdom will apply
24. Battistinis UK Ltd  is not a representative of any motorcycle manufacturer and the parts we sell are not necessarily recommended by any motorcycle manufacturer.  All words used in our catalogues denoting any motorcycle manufacturer, models, motorcycles are intended for reference only. We are not an authorised Harley-Davidson Dealer or Distributor and in no way do we have or intend to imply any kind of business relationship with Harley-Davidson Motor Company. Our intention is to provide products that can be used on a Harley-Davidson motorcycle and custom and chopper motorcycles. Although our replacement parts are not original factory equipment, our intention is to provide quality replacement parts that meet or exceed standards set by the manufacturer. The installation of some parts may void or adversely affect your factory warranty or insurance conditions. Always check with the relevant country laws that installation of parts does not violate these regulations. 

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